A few weeks ago, I was walking around the branch and noticed a young girl standing in the J fiction stacks. She was staring up at the books, looking a bit bewildered, so I approached her and asked if I could help. She asked me for a recommendation on "something fun to read." I spent approximately ten minutes browsing the shelves with her talking about books. She was a very enthusiastic reader and a big fan of Roald Dahl. She left the library that day with a stack of great books - including some Roald Dahl and Judy Blume. She was very excited and told her Mom that I was "the nice lady who helped her find books." During our interaction, she also made a book recommendation to me. So I am now reading Amber Brown is not a Crayon by Paula Danziger. She promised to come back and see me so that we can compare notes on the books we have read.
She really made my day because she was so engaging and enthusiastic about literature. I look forward to seeing her again. This little girl was a great example of how roving reference can be a rewarding experience for both the customer and staff member.
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