Act of Kindness

It always amazes me when a customer thinks that "doing my job" was an act of kindness, in other words, Dazzling Service.
An elderly gentlemen came in to return and sign out items. He was pleasantly surprised when I offered to renew the items at home. To us as staff, that's doing our job. For my act of kindness he gave a laser light from his key chain and insisted I accept it.